Business Consulting Resources

Join Our Events
May 18 | Hawaii Business Magazine Women Entrepreneurs Conference SAVE THE DATE Aug 27-28 | UH FCBC SAVE THE DATE Sept 11-12 | LMU May 7-8 | UCLA Steinbeck Seminar

Moores

Blog, Family Business, Moores

The Moore Family – Observations and Actions

  Rules  |  Roles  |  Company Future  |  Family Dynamics  |  Estate   [continued from previous Moore Family Articles] The first thing the advisor did with the Moore Family was to find out what’s really going on – from each person’s perspective.  They started with a series of individual interviews with each family member to understand each person’s current position within the Company, their thoughts about their involvement in the Family Business in the future, as well as their personal goals for the future. The family business advisor then met with the family as a whole to review their initial observations and outline key next steps. Key highlights from the initial observations: Family Business Rules & Guidelines There are different views on how the family business and the family ranch should be run. Joan thinks the business and the ranch are separate entities and should be as such. The business should be run like a business with no family perks. George Jr. favors the many advantages the family members enjoy (car, gas, travel, time-off) and feels that is a benefit of ownership. Peter wants to make a business out of the family ranch and wants the family to invest together. Future Roles George Sr. is ready to retire in the next 2-3 years. Meaning he wants out of the day-to-day operations, but would still like to stay active as an advisor to Gen 2 after retirement. It is unclear who will replace George Sr. as the President of Moore Flooring. The Gen 3ers working in the family business are not clear about their future in the family business. Company Future Family members have different views of the future business strategy. George Jr. wants to shrink the product lines and focus on only the highest margin products. Joan wants to diversify to protect the business from a softening economy and cater to a wider clientele base. Peter has suggested sourcing new products and materials from China. Family Dynamics Nancy does not want any conflict. It’s not worth it for the family to fight or bicker. There is an underlying power struggle between George Jr. and Joan since neither person is sure who will take over for George Sr. Peter feels like an outsider sometimes since he doesn’t work in the Family Business. Moore Family Estate The future ownership of the company is unclear. George Sr. and Nancy have a will and estate plan in place, but it was last updated almost 10 years ago. The estate plan currently leaves ownership equally among the ‘kids’ (Gen 2), but George Sr. and Nancy are not sure that is the best plan. Initial next steps: Draft the Moore Family Business Constitution to function as the Family’s guiding principles and rules for running the Family Business. Create the Moore Flooring 5-Year Strategic Plan to define the strategic direction of Moore Flooring. Define and implement the Moore Flooring Succession Plan which will include future role and responsibility clarification for Family members and a path for leadership transition. Update and refine George Sr. and Nancy’s Retirement and Estate Plan.   Next Meeting: Start the family business constitution.   BCR has extensive experience in working with many family-owned businesses in all of our areas of services. If you have any questions or need advice regarding your family-owned business, please give us a call at (808)545-4111. Or reach out via our Contact Us page.   Home | Who We Are | Consulting Services | More Blog Posts | Contact Us

Blog, Family Business, Moores, News

The Moore Family – Gen 2

  “We can’t just keep glossing over this. We need to talk about it…”   “…and figure out what we’re going to do. Or else we’re going to have a problem.” – Joan to George Sr. (after the dinner discussion)   The Moore Family holiday conversations have always ebbed and flowed from happy, to funny, to serious and even strained at times, with the family business always being a prominent topic of discussion.  This year was no exception.  After the family dinner, while the family was still sitting around the dinner table, George Jr. remarked, “When I take over the business we’re going to focus on our highest margin products and get rid of everything else.” To which Peter replied, “Who said you’re taking over the business?” Joan looked over at George Sr., rolling her eyes, as earlier that week Joan and George Sr. were talking about diversifying their product mix to protect the business from a softening economy and cater to a wider clientele base. Nancy stepped in to ease the tension and said, “So, who wants some dessert?” In last month’s post we introduced you to the Moore Family and gave you Gen 1’s (George Sr. and Nancy) perspective and questions. This month, let’s look at Gen 2’s (George Jr., Joan and Peter) perspective. George Jr. (50) – Operations Manager at Moore Flooring As the eldest son, George Jr. is looking forward to taking over the family business. He’s been groomed to take over the business ever since he first started working at the business right out of high school.  Very confident in his abilities, George Jr. (and his wife) are frustrated with the fact that he isn’t already running the company. George Jr. (thinks) he has the capabilities to run the business today. He doesn’t understand why his father doesn’t see that he’s capable and just let him run the company already.  In his opinion, his sister Joan is a great number two person with her extensive sales experience, but she’s never worked in operations and therefore wouldn’t be able to lead the business.  Peter, in his opinion, is just not interested in the family business. Joan (47) – Sales Manager at Moore Flooring After completing her MBA, spending time to start a family, and working in the marketing department for a large local business, Joan started working in the sales department of the family business about 5 years ago.  Her previous experience gave her great insight and she quickly moved up to Sales Manager.  She has a firm understanding of the business and feels confident in her team. George Sr. frequently comes to Joan when he has questions and comments about the future direction of the business. Joan is very confident in her brother’s (George Jr.) abilities as an operations manager, but knows he struggles to see the big picture.  And she fears that Peter is too risky and will try to pull money out of the business instead of keeping the money in the business to re-invest in growth or for a rainy-day fund. Peter (45) – Entrepreneur Peter was always the one in the family with many great ideas and passions.  Peter decided early on that he could not be held back to just do one thing forever and decided not to get involved in the family business.  With a few ventures under his belt, some sort of successful, some not so successful, Peter wants to remain the innovative entrepreneur in the family, but feels that as a family they should invest in new ventures together.  In his mind George Jr. is too close-minded and doesn’t see all the possibilities and opportunities. And Joan worries too much and won’t ever take a risk. Help! After the holiday dinner discussion, Joan was venting to George Sr., “We can’t just keep glossing over this. We need to talk about it. And figure out what we’re going to do. Or else we’re going to have a problem.”  “I heard about this company that works with family businesses. Maybe we should give them a call.” George Sr. and Nancy decide that they need some help.  They’ve been putting off making some decisions, but they realize that they need to stop pushing the tough decisions aside.  They need to make some tough and complex decisions about what to do with the business. Ensure they’ll be okay for retirement. Figure out their estate plan.  Make sure the “kids” (Gen 2) can work together and keep the family business running after George Sr. steps away from the day-to-day operations. And, last but not least, the last thing the parents wants is for there to be conflict among their kids.   Next Month: The first meeting with the family business advisor.    BCR has extensive experience in working with many family-owned businesses in all of our areas of services. If you have any questions or need advice regarding your family-owned business, please give us a call at (808)545-4111. Or reach out via our Contact Us page.   Home | Who We Are | Consulting Services | More Blog Posts | Contact Us

Blog, Family Business, Moores

Meet the Moore Family

  Learn from the Moore’s as we follow them on their journey of running a family-owned business.   The Moore’s own and operate Moore Flooring and are a typical Hawaii family business.  George Sr. and Nancy (Dad and Mom) started the business 32 years ago.  They have a son and daughter in the business (George Jr. and Joan) and another son (Peter) who’s not in the business. Their grandkids (Kai, Malia, Nina, Paul and Diane) are at the age where some are already working in the business and some are thinking of joining the family business.  George Sr. and Nancy would like to retire within the next few years, however, they have a lot of things on their mind: Which of our children should take over the business? Should we transfer ownership of the business now? Later? Should we gift the business to the ‘kids’ (Gen 2); some of them, all of them? If we gift the business do will we have enough money to live comfortably during retirement? What is George Sr.’s role in the business going to be? Can the ‘kids’ (Gen 2) handle running the business? Maybe we should sell it? The business is doing great now because of the construction boom and good economy, but what happens if the economy takes a turn? Can the ‘kids’ (Gen 2) manage the business to remain profitable and successful? What about the grandkids? Should we decide now if they’ll be owners of the business in the future? What about Sam (our key employee)? Will he leave the business if the ‘kids’ (Gen 2) own it? What about the rest of our estate? Our ranch is constantly losing money.   Month 1 of our 12 month series starts in January 2018.   BCR has extensive experience in working with many family-owned businesses in all of our areas of services. If you have any questions or need advice regarding your family-owned business, please give us a call at (808)545-4111. Or reach out via our Contact Us page.   Home | Who We Are | Consulting Services | More Blog Posts | Contact Us

Scroll to Top