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Family Business, Featured, News, Team Highlight

“Balancing Fairness and Family”—Kyler Gilbert on Compensation Policy for Family Enterprises

Kyler Gilbert, Executive Vice President of BCR was published in the latest edition of USB Family Office Quarterly. “Balancing Fairness and Family” explores how to build an effective compensation policy for family enterprises. “While compensation is usually straightforward in non-family companies, emotions and legacy come into play in family enterprises, ” writes Kyler. Key Insights from the Article BCR supports family businesses through the difficult challenge of separating relationships from responsibility. Compensation decisions often carry emotional weight tied to history, expectations, and perceived fairness, making them far more complex than in non-family organizations. When pay isn’t clearly structured or communicated, it can quietly erode trust between family members and across the business. By addressing compensation with clarity and intention, families can reduce conflict and protect both their relationships and their company’s future. Here’s where you’ll find the latest edition of UBS Family Office Quarterly Read the full article below. Connect with Kyler on LinkedIn.

Blog, Family Business, Featured, News, Team Highlight

CNBC Interviews BCR’s Executive VP Kyler Gilbert for Inside Wealth Newsletter

  CNBC’s Inside Wealth article, “When the ultra rich hire family for their private investment firms, what to pay them can be tricky,” featured BCR’s Executive VP, Kyler Gilbert, as an expert in family enterprises. Touching on family business topics like generational expectations, compensation policies, and age-based compensation as opposed to the “going rate” for job roles and responsibilities, Kyler shares his perspective from being part of a family-owned business and working with BCR’s clients who are facing the same challenges. Read the article at CNBC’s Inside Wealth here. Connect with Kyler on LinkedIn.

Blog, Business Strategies, Family Business, Featured, Strategic Planning

Mergers and Acquisitions (M&A) and Business Brokerage with Dan Tabori, Tabori Gilbert – Part 3

By Kyler Gilbert, Associate Consultant, Business Consulting Resources Business Consulting Resources is excited to share with our community and clients that we have a new collaborative relationship with Tabori Gilbert. As specialists in mergers and acquisitions and business brokerage, Tabori Gilbert offers our clients expertise in consolidating their company and business assets. This three-part Q&A blog series offers insight from Dan Tabori, managing partner at Tabori Gilbert (TG) into what they do for business owners and advice for those exploring the process of selling their business or buying a business. In part 1 of this interview, Dan Tabori discussed what M&A and business brokerage is. He also talked about how M&A can impact a company. In part 2 of this interview, Dan Tabori discussed the impact of M&A on the employees and its stakeholders. In this third installment, we learn more about engaging in the M&A process, including key milestones, preparation, and things that can go wrong.   Dan Tabori Interview — Part 3 BCR: What are the major milestones of the selling process? Tabori: First, getting the company ready to sell. This includes a diagnostic and an executive summary that collects all the confidential financial and company information in one place. If the company is ready and has the resources to engage, this is the 60–90-day milestone. At that point, the seller should have a good idea of the value of their company and can decide whether or not the company and the seller are ready to go to market. Second, the seller decides to go to market and the outreach programs begin. TG will reach out to companies that would be a good fit to buy the company. This can take anywhere from 2-18 months to find a ready, willing, and able buyer. You’re working towards an offer, usually in the form of an LOI, which spells out the terms of the deal.  Third, after negotiating the LOI, you begin a due diligence period, which lasts a minimum of 45 days where the buyer will request a lot of information from the seller and the seller can provide a deep level of understanding of their customer from their perspective. The objective is to make sure that all of the information the seller offers when they go to market can be proven and that a definitive purchase agreement can be agreed upon, which represents the close of the sale.  BCR: What do I need to do to prepare myself and my company? Tabori: Here are my top four things you need to do the prepare your company:  Make sure that your financial books are in order and ready to be shared with a potential buyer. You can get help through a business broker or your CPA. Develop a strong leadership bench within your organization so that the buyer feels that there is good talent left behind to carry the organization forward. Develop a clear vision and strategic plan and actively continue to pursue growth strategies so that the profitability of the company is healthy when you engage a buyer. Hire a business broker or advisor to help you through the process.  It’s stressful and most sellers are too close to it to remain truly objective.  In our experience, we have also seen the seller cause a really good offer to go south and the deal not close.   Often, companies don’t have the internal resources to do all of this work to prep for a sale so they will bring on other advisors and companies to help them.  BCR: How do you identify potential buyers and how do you keep the entire process confidential?  Tabori: Typically, TG will work with the seller to develop a list of targets that might be interested in buying the company. We will reach out to those targets and speak with them in general terms to maintain confidentiality (e.g., Working with a company in construction doing 35 million in revenue looking to sell and we thought you would be a good fit). Once the company is determined as an interested and qualified buyer, we will have them sign a confidentiality agreement (NDA) so open conversations can begin, and only after that will TG discuss the name of the selling company.  BCR: What are some of the common problems that can derail an M&A/business brokerage process?  Tabori: In the first stage, where you get the company ready for sale, you have to make sure the seller is emotionally ready to sell their company, which can lead to other conversations with other family members who may decide that they should not sell.  Another fear is that once the seller receives an offer, there are multiple issues that can derail the sale. What’s in your control is making sure you disclose as much as you can upfront before the LOI. What’s especially important is making sure you have clear financials and a clear business plan. Having strong management will also make it clear the company is on solid footing. When you don’t offer this upfront, the buyer can find the flaws in the business and unveil any skeletons that are in the closet during due diligence. On the buyer side and more outside of your control, the financial situation of the buyer can change. Your business broker should make sure to qualify your buyer and make sure they have the financial wherewithal to buy your business. This is like a pre-approval letter from the bank when you try to buy a home. Covid is a classic example of external factors affecting the buyer’s financial situation and making it more difficult for them to buy your company. Business Consulting Resources has been championing successful transformations for 40 years and providing a comprehensive portfolio of consulting service solutions to help you solve complex problems. Reach out and let’s talk! Dan Tabori is the managing partner at Tabori Gilbert (TG). The TG partners have a combined 50 years of experience helping sellers with their succession plans and helping them sell their businesses.

Blog, Business Strategies, Family Business, Featured, Strategic Planning

Mergers and Acquisitions (M&A) and Business Brokerage with Dan Tabori, Tabori Gilbert – Part 2

By Kyler Gilbert, Associate Consultant, Business Consulting Resources Business Consulting Resources is excited to share with our community and clients that we have a new collaborative relationship with Tabori Gilbert. As specialists in mergers and acquisitions and business brokerage, Tabori Gilbert offers our clients expertise in consolidating their company and business assets. This three-part Q&A blog series offers insight from Dan Tabori, managing partner at Tabori Gilbert (TG) into what they do for business owners and advice for those exploring the process of selling their business or buying a business. In part 1 of this interview, Dan Tabori discussed what M&A and business brokerage is. He also talked about how M&A can impact a company. In this second installment, we learn more about the impact of M&A on the employees and its stakeholders. Dan Tabori Interview — Part 2 BCR: From an employee perspective what does M&A/business brokerage look like on both the buy and sell side? Tabori: If you look at the top three concerns a seller has in a transaction, their employees are in the top three. Many sellers feel a lot of loyalty towards their employees and want to make sure that their employees are being taken care of by the buyer. The tough question to answer is when to tell your employees. Usually, the employees find out when the transaction has been consummated. Ideally, you’ll be building up your team so that leaving your organization feels like a natural course rather than a strategic shift. The messaging to your employees is crucial and the messaging needs to be timely and consistent.  Sophisticated buyers know that most employees will have a “wait and see” attitude where they will assess and scrutinize the situation with a new buyer. Many times, when selling, you sell to bigger companies with more resources and benefits that employees will enjoy. If you communicate appropriately, and clearly, and have developed a good benefit message for your employees, you should be in good shape.   BCR: What are the possible outcomes that a seller can expect from an M&A/ business brokerage transaction? Tabori: I’ll highlight two major areas that sellers typically are interested in, ownership and the payment structure. Ownership: There are many different ownership structures when selling a company but the preference of the seller will dictate everything. You can have a complete sale of the business with a quick transition out of the business. The seller can sell the business but maintain a leadership role in the business during the transitionary period. If the seller is trying to create a liquidity event but still believes in the business, they can retain some level of ownership (minority stake in the current or new selling company). This also happens when the buyer wants to align everyone toward the same goal.  Payment structure: The payment terms are either for an asset purchase or a stock purchase. From the buyer’s perspective, the preferred offer is an asset purchase and most transactions are asset sales so that the buyer doesn’t inherit any of the liabilities of the company. Depending on the situation, a stock sale may be more appropriate.  The way the purchase price is paid also varies. There can be a bulk payment upon closing with earn-outs that can guarantee some representations made during the selling process to protect against certain clauses in the contract. An example of this is earn-outs, where proceeds are held back often for a year to make sure the company maintains its current performance after the sale. The buyer will most likely pay 2/3 to 100% upfront and if they don’t pay 100%, they will most likely structure the payment in the form of an earn-out.  BCR: How should a company communicate about a sale to customers, vendors, other business partners, etc.? Tabori: In the process of engaging the buyer, TG does a complete assessment of the company we are selling including profiling who the clients are and the relationships they have with their clients. Some of those may be contractual so we have to plan early on how we are going to approach communication of a sale to our clients. We ultimately want to make sure our clients will continue to receive the product or service they were receiving at a high level. The communication plan is very important and usually happens after the transaction is closed but before it is publicly announced. And often the company is selling to a larger organization with more resources, which can provide more comfort to the clients.  The bottom line is that you should treat your customers with respect and communicate openly with them about the transaction.  Business Consulting Resources has been championing successful transformations for 40 years and providing a comprehensive portfolio of consulting service solutions to help you solve complex problems. Reach out and let’s talk! Dan Tabori is the managing partner at Tabori Gilbert (TG). The TG partners have a combined 50 years of experience helping sellers with their succession plans and helping them sell their businesses. Dan can be reached via email or phone (808-721-9933.)

Blog, Business Strategies, Family Business, Featured, Strategic Planning

Mergers and Acquisitions (M&A) and Business Brokerage with Dan Tabori, Tabori Gilbert

By Kyler Gilbert, Associate Consultant, Business Consulting Resources Business Consulting Resources is excited to share with our community and clients that we have a new collaborative relationship with Tabori Gilbert. As specialists in mergers and acquisitions and business brokerage, Tabori Gilbert offers our clients expertise in consolidating their company and business assets. This three-part Q&A blog series offers insight from Dan Tabori, managing partner at Tabori Gilbert (TG) into what they do for business owners and advice for those exploring the process of selling their business or buying a business. Dan Tabori Interview BCR: Dan first off, thanks for taking the time to chat with us and share some of your knowledge. To start off, can you tell us what the difference is between M&A and business brokerage? Tabori: I think doing M&A is more of an activity, you might be merging with another company or there might be an acquisition where you’re buying or selling. Business brokers are companies who represent buyers and sellers and are responsible for brokering the deal, as the term suggests.  M&A also represents an umbrella term that is used in both the private and public markets for transactions that involve working with buying and selling businesses. Business brokerage is a term you see more often when a company is representing a seller and helping them find a buyer for their business.  Ultimately, business brokers help sellers who want to sell their company find buyers. The outcome of this can be a merger or a full sale of the business. M&A advisors are advising on contemplated transactions or partnerships. BCR: How can M&A affect one’s company? Tabori: There is never going to be a case where it is black or white. You will have to talk with the owner and find out what their goals are. From the perspective of the seller whether you call it M&A or brokering your business, they are basically the same, but they just serve different segments of the market.  BCR: More broadly, how should a company take advantage of business brokerage, and what does it usually look like in practice?  Tabori: It all starts with succession planning where the owner(s) are trying to figure out the next chapter for their company. Sometimes the owners are retiring and sometimes they are looking for a liquidity event. As soon as they discuss succession and one of the options is selling (outright or partially), a business broker is someone they should engage sooner than later to help set the strategy and direction moving forward as they explore that option.  In order to maximize the value of a company, it helps to prepare for the ultimate sale rather than start the process late. A good business broker can help you market the business for sale and do things like preparing the financial record keeping and ensuring the company is financially positioned in the best way so you can attract the most buyers at the highest valuation. This includes a relationship with an M&A advisor too. Often, sellers wait too long to engage in the succession planning of their business.  From the buyer’s perspective, this is most likely seen in the M&A advisory side. TG works with buyers looking to do strategic acquisitions, where growing organically is not going to happen as quickly as they are looking for. We assess what the buyers are looking for and incorporate the traits of businesses they are looking to buy and then go into the market to find potential buying opportunities.  Think of it like selling your house. If you’re thinking about selling, you wouldn’t go out tomorrow and try to sell your house. You’ll look at the market, hire a real estate broker, get the house in good working order, and enter the market at the right time to get the best value out of your home.  Business Consulting Resources has been championing successful transformations for 40 years and providing a comprehensive portfolio of consulting service solutions to help you solve complex problems. Reach out and let’s talk! Dan Tabori is the managing partner at Tabori Gilbert (TG). The TG partners have a combined 50 years of experience helping sellers with their succession plans and helping them sell their businesses. Dan can be reached via email or phone (808-721-9933.)

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5 Steps to Leveraging the Power of Siblings in the Family Business

5 Steps to Leveraging the Power of Siblings in the Family Business Laurie Foster says the inherent trust among siblings in a family business can create a formidable competitive advantage. For some people, working with your sibling flows naturally; in other cases, it takes a lot of work. She offers these five ways to capitalize on your sibling relationships to drive family business success. 1. Keep the business all business. Work with your siblings and define the business goals you all feel are achievable and that you all are passionate about. Define the steps you will take to get there. Document the rules and the roles each will take. Documents like job descriptions, employment agreements, shareholder agreements, a family constitution and the like will create clarity and foster accountability for you and your siblings. 2. Keep the family all family. Work hard at the family relationship. Holding onto difficult business dynamics within the family setting can destroy relationships. Have a plan for keeping the family family, including keeping the business out of Sunday dinners, family trips, long walks and other family time. Remember you have two distinct systems working at the same time, the family system and the business system. 3. Leverage your strengths. Competencies and behavior styles differ among siblings. Capitalize on these differences and be comfortable with what your siblings are good at. The combined strengths of a sibling team are hard to beat as long as there are no rivalry issues. 4. Force the tough conversations. Spouse issues, company downturns and unforeseen circumstances can create difficult situations. Siblings often hold back for the sake of the family bond. Avoiding the tough conversations is a bad plan. Communicate – even over communicate – especially when things get uncomfortable. 5. Embrace the nonfamily team. Key employees often feel isolated from the intimacy of the family bond. Go overboard in including nonfamily members in key discussions and decisions. They have an “outside” perspective that may prove invaluable. A strong, high-performing sibling team can be unbeatable in growing the family business. The icing on the cake is a family legacy and business longevity for all to be proud of. *Original article written & published: https://www.hawaiibusiness.com/siblings-in-family-business/

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Hawaii Business Magazine: The Family’s Glass Ceiling

A small survey of women who work in their families’ businesses in Hawai‘i and California indicates they fare no better in securing leadership roles than women in the general business world. One woman who had been passed over for a leadership position in her family’s business said, “How does this happen in our family and our business community? It isn’t fair, and I’m really frustrated by all of this.” Read Full Article here: https://www.hawaiibusiness.com/the-familys-glass-ceiling/

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Interview with WIFB: Giving Voice to a Shared Struggle

Interview with WIFB: Giving Voice to a Shared Struggle Through their Hawai’i-based consulting firm, Business Consulting Resources (BCR), Jean Santos and Ken Gilbert have more than three decades of experience providing critical support for family businesses across a wide range of industries. Over the last three years, Jean and Ken conducted a special research project to document the complex nature of family-owned businesses. The first year of the initiative focussed on the founding generation and the issues that impact their ability to navigate succession. The following year, they examined the successors’ perspective: how does the second generation build on what is handed to them?  This year, Jean, Ken and Celine Casamina conducted hundreds of hours of interviews with women in leadership positions to better understand the specific challenges they overcome on their journey to family business success.  The testimony they heard includes stories of women expertly juggling roles as mothers, sisters, partners, CEOs and managers of their family businesses. Unlike those with non-family employers, women in the family business do not have the luxury of leaving their work when the day is over. Regardless of their familial obligations, their work is often a 24/7 proposition. For many, the journey to family business success is defined by struggle against harmful stereotyping, the compulsion to overachieve, impostor phenomenon and, often, time itself. Sharing their stories creates the awareness needed to help mitigate these obstacles for others on the path. Recently, we sat down with Jean, Ken and Celine to discuss the myth of having it all, why we assume family businesses are better equipped to deal with gender bias and how women can empower themselves on their way to positions of leadership in the family business. Check out the rest of the article and podcast here: https://womeninfamilybusiness.org/giving-voice-to-a-shared-struggle/

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5 Steps to Being in Business with Your Spouse (Without Getting Divorced)

5 Steps to Being in Business with Your Spouse (Without Getting Divorced) Family relationships are often challenging, but especially when that family is in business together. And working with your spouse might be the biggest challenge of all, but also the most rewarding. Jean Santos speaks from experience: She and her husband, Ken Gilbert, have been working together for 38 years in the family enterprise, Business Consulting Resources. She offers five ways to make it work. 1. Think before you start. If you are both Type A, opinionated and with the same strengths and weaknesses, going into business together could be a disaster. Most successful working couples we’ve seen have different and complementary skills and use those to benefit the business and the family. 2. Draw the lines. Make sure you each have areas of responsibility and authority – in the business and at home – that allow you to use your different skills most effectively. Also draw the line between business time and personal time. It is easy to work 24/7. Big mistake: Your personal relationship will pay the price. Ensure you have personal time to reconnect as a couple – especially if you also have children.   3. Support each other. Support each other all the time; never undercut each other. You’ve got to give, which can be hard when both of you are hard drivers who like things their way. Support means focused listening, empathy and an unselfish desire to always build each other up. 4. Plan and plan. Work together to define, very specifically, the five-year strategic plan for the business – and ensure that plan supports your personal plan, never vice versa. Then laser focus on the plan and don’t sweat the small stuff. 5. Laugh a lot. We all need to take ourselves less seriously, especially when we are working with our spouse, and laughter is a great way to do this.   **Original article was written and published: https://www.hawaiibusiness.com/being-in-business-with-your-spouse/

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